Refund Policy

The Wandering Rocks Family — Refund Policy
Last updated: February 20, 2026

We’re a small family shop built on community. We want you to love what you ordered—so if something isn’t right, reach out and we’ll work with you to make it right. Please contact us within a reasonable time after delivery so we can help.

Email support: thewanderingrocksfamily@gmail.com

1) The “We’ll Make It Right” Promise (How We Handle Issues)

We don’t love rigid fine print for real-life situations. If you have an issue, email us and we’ll help. Depending on the situation, solutions may include:

• Replacement

• Exchange (size swap, etc., if available)

• Store credit

• Refund (when appropriate and eligible under the rules below)

2) Important Non-Refundable / Non-Returnable Items

To keep things fair (and because many items are made specifically for you), the following are not eligible for refunds or returns:

• Custom/personalized items (including anything made specifically to your request)

• Items that have been worn or washed

• Sale/clearance items (final sale)

• Print-on-demand (POD) items, except for damage/defect/wrong item (because they’re produced per order)

3) Damage, Defects, or Wrong Item

If your order arrives damaged, defective, or we sent the wrong item, you must contact us within 5 days of delivery.

Please include:

• Order number

• A description of the issue

• Clear photos (and the packaging if damaged)

If confirmed, we’ll typically offer a replacement or another fair resolution based on availability.

4) Standard (Non-Custom) Items That Are Unworn/Unwashed

For standard, non-custom items that are unworn and unwashed, we’ll work with you on a reasonable solution. In many cases, you may be asked to return the item in original condition before a refund/exchange is completed.

Because we make many items on demand and inventory varies, outcomes can differ—but the goal is always the same: we’ll be fair and make it right.

5) Return Shipping & Fees

• Return shipping: Usually the customer is responsible for return shipping unless the issue was our error (wrong item, confirmed defect/damage).

• Restocking fees: We generally do not charge restocking fees, but we reserve the right to apply a fee in unusual situations (for example, repeated abuse of the policy). If this ever applies, we’ll communicate it clearly before proceeding.

6) Returned-to-Sender Packages (Bad Address / Failed Delivery)

If a package is returned to us because the address was incorrect/undeliverable or delivery failed:

• Standard (non-custom) items: You may choose reship at your cost, or a refund minus original shipping.

• Custom/personalized items: No refunds. Reshipment (if possible) is at customer cost.

7) No Cancellations

We do not offer cancellations once an order is placed.

8) Digital Products (If Offered)

If we sell digital products in the future:

• Digital products are generally final sale once delivered/accessed, except where required by law.

• If you have technical issues accessing your file, email us and we’ll help.

9) How Refunds Are Issued

Approved refunds are issued back to the original payment method when possible. Processing time can vary by payment provider.